NOVATERA TRADE LTD Terms of Service

1. Product Sales Service: We provide sales of regular sportswear and accessories for various mainstream sports such as football, basketball, rugby, and tennis. We ensure that products meet the specifications, quality, and appearance standards agreed upon in the order. Details are subject to the product display page or order confirmation information.
2. Order Fulfillment Service: We cover the entire order fulfillment process, including order receipt, confirmation, sorting, packaging, shipping, and logistics tracking. We strictly adhere to our published shipping timelines, transportation cycles, and relevant standards, as specified in our "Shipping Policy" and "Return and Exchange Policy."
3. After-Sales Service: We provide after-sales services such as handling product quality issues, facilitating returns and exchanges, assisting with logistics anomalies, and responding to inquiries, protecting your legal rights. Specific procedures and standards are implemented in accordance with our "Return and Exchange Policy."
4. Service Limitations: We are only responsible for the quality of the products and services we provide and are not liable for any indirect losses you may incur due to your use of our products (such as event delays, disruptions to team activities, etc.). For areas restricted by international logistics, subject to sanctions, or remote locations, we may not be able to provide direct shipping services; the scope of related services will be as informed upon order confirmation.

(I) Our Rights and Obligations

1. Rights: We have the right to request you to provide true, accurate, and complete information necessary for order fulfillment (such as size, shipping address, etc.); we have the right to suspend or terminate services if you fail to pay as agreed, provide incomplete or false information; we have the right to reasonably adjust service content, timeliness, and related policies according to business adjustments or updates to laws and regulations, and will announce such adjustments through our official website or email notification.
2. Obligations: We will provide services strictly in accordance with these terms and the order agreement, ensuring product quality meets relevant EU and UK standards; we will take measures such as encrypted storage and access control during the service process to protect your personal data and business information security, and strictly comply with the requirements of the Privacy Policy; we will respond promptly to your inquiries, complaints, and service requests, and provide feedback on processing progress or results within 3 business days; we will provide order tracking services as agreed to ensure you can understand your order status in real time.

(II) Your Rights and Obligations

1. Rights: You have the right to require us to provide qualified products and services in accordance with these terms and the order agreement; you have the right to check order progress and logistics status, raise objections to problems that arise during the service process and request proper handling; and you have the corresponding rights to return and exchange goods, provided that they comply with the Return and Exchange Policy.
2. Obligations: Pay the full amount according to the order's agreed method and time, including product costs, shipping fees, and any applicable taxes; ensure the order and delivery information provided is true, accurate, and complete. You are solely responsible for any order delays, misdeliveries, or losses caused by incorrect information; check the product condition upon receipt of the package, and promptly retain proof of any discrepancies and inform us. Failure to report within the stipulated time will be considered as acceptance of the product; comply with these terms and all our published policies, and refrain from using our services for illegal, infringing, or third-party-related activities.

1. Order Confirmation: After you submit your order, we will review it within 2 business days to confirm inventory and payment information. The order will officially take effect upon approval. If order information is incomplete or inventory is insufficient, we will promptly communicate with you to make adjustments. The order will not take effect until an agreement is reached.
2. Payment Requirements: All orders must be fully paid within 48 hours of submission. Orders not paid within this period will be automatically cancelled.
3. Order Changes: After the order takes effect, if you need to change the order details (such as size, quantity, or shipping address), you must notify us in writing before shipment. We will do our best to accommodate the adjustments. Any additional costs incurred will be borne by you. Core order information cannot be changed after shipment; any related adjustments will be processed according to the return and exchange procedure.

(I) Intellectual Property

We own full intellectual property rights to our brand logo, product design, website content, and service processes. Without authorization, you may not use, copy, disseminate, or alter them.

(II) Limitation of Liability

1. We are not liable for breach of contract if our service obligations are unable to be performed or delayed due to force majeure (including but not limited to earthquakes, floods, war, government actions, international logistics disruptions, network failures, etc.), but we will promptly notify you and take reasonable measures to minimize losses.
2. We are not directly liable for service abnormalities caused by third-party reasons (such as delays, damage, or loss by logistics providers, payment institution malfunctions, etc.), but we will actively assist you in communicating with the third party to protect your rights.
3. We are not liable for any indirect losses, lost profits, or emotional distress incurred by you as a result of using our products or receiving our services. Compensation is limited to the actual amount paid for the order and direct losses (unless otherwise stipulated by laws and regulations).

(I) Amendment and Termination

1. Any amendment or supplement to these Terms must be confirmed in writing by both parties or published on our official website before taking effect. The amended Terms will be binding on subsequent orders and services.
2. These Terms may be terminated under the following circumstances: termination by mutual agreement; your violation of these Terms, which we have reminded you of and which you have failed to rectify, in which case we have the right to terminate the service and these Terms; automatic termination if the terms become impossible to perform due to changes in laws and regulations.
3. After termination of these Terms, both parties shall perform their remaining obligations in accordance with the terms of the effective orders. Existing rights and obligations will not be affected.

(II) Dispute Resolution

1. Any dispute arising from the performance of these Terms shall first be resolved through friendly consultation.
2. If the parties fail to reach an agreement through negotiation, either party may bring suit in a court with jurisdiction in London, UK, or file a complaint with the relevant personal data protection regulatory body or consumer protection agency within the EU (applicable to customers within the EU).
3. During the dispute resolution process, both parties shall continue to perform the other provisions of these Terms and Conditions, except for the disputed matters.

1. Matters not covered in these Terms and Conditions shall be handled in accordance with the EU Consumer Rights Directive, the UK Sale of Goods Act, and our published Privacy Policy, Transport Policy, Returns and Exchanges Policy, and other relevant documents; if there is any inconsistency between these Terms and Conditions and the relevant policies, these Terms and Conditions shall prevail.
2. Order confirmation documents and communication records (including emails) between us and you are valid supplements to these Terms and Conditions and have the same legal effect as these Terms and Conditions.

If you have any questions, objections, or needs regarding the terms and conditions of this agreement or service process, please contact us through the following methods. We will be happy to assist you:

Official Website: novateratrade.com

Contact Email: manager@novateratrade.com